• You can pay your bill by calling Proscript’s Member Support team at 866-646-1780 and provide them with your credit or debit card information.  Proscript currently accepts all major credit or debit cards.  Alternatively,  to pay by check or money order, please send in your payment to the Proscript mailing address at 1441 South Ave Suite 703, Staten Island, NY 10314.

• The deadline to pay your bill is 60 days after your prescription is filled.  Proscript is one of, if not the only, pharmacy that allows you to get your medication prior to paying for it.  Should your account become past due, it will be “locked” and you will not be able to fill any prescriptions whatsoever until you either pay off your balance or set up a payment plan with Proscript’s Member Support team.

• We are excited to introduce our new patient portal app, RX365. You can download the app to manage your prescriptions and connect with us seamlessly. Steps to register on the app: First name, Last name, Birthday, Prescription number for a prescription from Proscript, your email, and create a password. As simple as that! If you do not have your Rx bottle and would like your script number, just reach out. We’d be more than happy to help you set this up.

• You can refill your prescription(s) by calling our 866 number
  • If you know your prescription number, you can choose to use our automated Telemanager service
  • If you don’t know your prescription or would rather speak to someone, you can choose to speak to a representative
• You can use the Rx365 app on your phone
  • Your recent prescriptions will show up in your profile history and you can select to refill from there
• You can also refill a prescription via email – 210support@proscriptpm.com
  • Send your full name, date of birth, prescription number or drug name you need refilled

Prescriptions are refillable no sooner than 20 days before you run out.  If you refill your prescription earlier than that, we will schedule it to be filled the first day available so you don’t have to call back.  Please remember to let us know if you changed your address since your last fill or if you would like this prescription to be shipped to a different address.

• Any short-term medication, such as an antibiotic, can be filled at your local retail pharmacy.  As your mail-order service, Proscript only fills and handles your long-term, maintenance medications.  Such prescriptions are used for the treatment of chronic conditions, which require ongoing or continuous treatment, including, but not limited to high blood pressure, high cholesterol, diabetes, coronary disease, or arthritis.  All long-term, maintenance medications must be filled through Proscript, which provides a 90 or 100-day supply of such medication and ships it directly to the address on file for you.

• The benefit plan allows members to fill at any retail pharmacy they choose. When you go to your local retail pharmacy, make sure you hand them your white Proscript ID card so they can process the prescription correctly.  All of the information they need is on that card.  If you did not receive a card, or have lost or misplaced it, please call our Member Support team so we can (1) order you another one, and (2) provide your local retail pharmacy with the information they need to fill your prescription.

• There are 4 ways doctors can send prescriptions to Proscript.  They can:
• • • “E-scribe” it directly to Proscript;
    • Fax it into Proscript at 347-897-4660;
    • Call it in directly to our on-staff pharmacist; or
    • Mail a hard copy of the prescription to our PO box.

• Prescriptions can be filled once at your local retail pharmacy and refilled once, each for a maximum 30-day supply.  If you wish to continue use of that medication, your doctor must submit a new, mail order prescription to Proscript using 1 of the 4 methods described above.  Your doctor will know what that means.  Once we receive that prescription, we will fill it and ship it directly to the address we have on file for you.  The process typically takes less than a week from the time we receive it until the time you receive it.

• Plans currently contracted with Proscript enjoy the following copay structure:
  • Retail Pharmacy
    • Generic drugs require a copayment equal to the cost of the drug, up to $5.00.
    • Brand drugs require a copayment equal to 10% of the cost of the medication.
  • Mail Order through Proscript
    • Generic drugs are FREE.
    • Brand drugs require a copayment equal to 10% of the cost of the medication.

• Some classes of medications that are NOT covered under your plan include:
  • Over the counter medications
  • Weight loss medications
  • Cosmetic medications
  • Erectile dysfunction medications
  • Smoking deterrents

• Proscript engages the services of the United State Postal Service (“USPS”) and the United Parcel Service (“UPS”) to ensure your package arrives in a timely manner.  However, despite everyone’s best efforts, a package may get lost or otherwise not make its way to your doorstep.  If you do not receive your package after a reasonable transit time has passed, please contact Proscript’s Member Support team for further assistance.  They are fully equipped to not only track the package, but take other measures necessary in order to get you your medication.

• Proscript engages the services of the United State Postal Service (“USPS”) and the United Parcel Service (“UPS”) to ensure your package arrives in a timely manner.  These carriers offer the best and most reliable timelines for delivering parcels; however, if you prefer an expedited service, Proscript can accommodate that request, but the cost of such service will become your responsibility and will be invoiced to you on your next statement.